Frequently Asked Questions

Everything you need to know about shopping with Jolie Moi.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a return label and send your package back to us.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them to our brand-specific chart to ensure the perfect fit.

Are your fabrics sustainably sourced?

At Jolie Moi, we are committed to ethical fashion. Many of our collections utilize recycled polyester and organic cotton to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'buy now, pay later' options such as Klarna and Clearpay.

Can I track my order?

Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to follow your parcel's journey.